How to Have a Business Conversation

In the course of climbing the corporate ladder, or of just managing the little corner of the world you occupy, you have to communicate with people. It's not always easy, but you have to do it.

Some of this communication amounts to simple conversation, and it's been dawning on me for a long time now that a great many young people don't know how to have one. In fact, a great many older people don't know how to have a conversation, either.

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